Frequently Asked Questions

It can take from 6 to 12 weeks for your claim to be processed and for you to receive a refund. It can take longer if your claim is more complicated. If we do not hear from the HMRC within 16 weeks we would re-submit your claim.

We offer our services on a “no win no fee” basis and therefore if your claim is unsuccessful, we do not charge anything. If your claim is successful we will deduct 33% (excluding VAT) from your tax rebate. VAT is due on our fees only and if fees exceed 25%.

You can claim from April 2015 to present. You cannot claim for tax relief prior to April 2015.

You can claim for any employment in the last 4 to 5 years.

Our forms are completed fully online using your employment history and personal details. We will contact you if we require you to send any documents in support, such as P45s or P60s. For uniform tax allowance claims you are not required to provide any receipts to prove maintenance of your uniform.

No, your claim is directed to the HMRC and your previous employer is not responsible for any payments.

Cheques will be sent out to the address provided on the claim form. We cannot send cheques to a different postal address. We are unable to make bank transfers for security purposes.

No, Tax Refund Clinic is a private company with no affiliation with the HMRC.

We use industry standard 256 bit SSL encryption which is secure. All information completed online is sent to us in an encrypted form to protect from unintended recipients.

We can cancel your old cheque and re-issue a new one. There will be a £19.99 fee applicable.